Refund policy

RETURN AND REFUND POLICY

At GENCO NEST, we want you to be happy with your purchase.

CHANGE OF MIND

We do not offer refunds or exchanges for change-of-mind purchases. This includes choosing the wrong product, colour or style, deciding you no longer want the product, or finding the product cheaper elsewhere.

However, your rights under the Australian Consumer Law are not affected by this policy.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If your product arrives damaged, faulty, defective, or is not what you ordered, please contact us at genconest@gmail.com as soon as possible.

Please provide your order number and, where appropriate, photos or videos showing the issue. We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

Depending on the circumstances, this may include a repair, replacement or refund.

PRODUCTS DAMAGED THROUGH MISUSE

We are not responsible for damage caused by misuse, accidental damage, improper installation or use of the product contrary to its intended purpose.

HOW TO CONTACT US

For return or refund enquiries, please contact:

GENCO NEST
Email: genconest@gmail.com

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.