Shipping policy
SHIPPING POLICY
Thank you for shopping with GENCO NEST.
PROCESSING TIME
Orders are usually processed and dispatched within 1–3 business days after payment is confirmed.
SHIPPING WITHIN AUSTRALIA
We currently ship orders within Australia.
Standard shipping rates will be displayed at checkout.
DELIVERY TIMES
Once your order has been dispatched, delivery is generally expected within 2–8 business days, depending on your location and the shipping carrier.
Delivery times are estimates only and are not guaranteed.
TRACKING
Where tracking is available, tracking details will be provided by email after your order has been dispatched.
DELIVERY DELAYS
GENCO NEST is not responsible for delays caused by the shipping carrier, weather, public holidays, incorrect delivery information, or circumstances outside our reasonable control.
INCORRECT SHIPPING INFORMATION
Please check your shipping address carefully before completing your order. If an order is dispatched to an incorrect address provided by the customer, additional shipping costs may apply to resend the order.
LOST OR DAMAGED ORDERS
If your order appears to be lost or arrives damaged, please contact us at genconest@gmail.com with your order number and, where appropriate, photos or tracking information. We will work with you and the shipping carrier to resolve the issue.
CONTACT
For shipping enquiries, please contact:
GENCO NEST
Email: genconest@gmail.com
RN AND REFUND POLICY
At GENCO NEST, we want you to be happy with your purchase.
CHANGE OF MIND
We do not offer refunds or exchanges for change-of-mind purchases. This includes choosing the wrong product, colour or style, deciding you no longer want the product, or finding the product cheaper elsewhere.
However, your rights under the Australian Consumer Law are not affected by this policy.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your product arrives damaged, faulty, defective, or is not what you ordered, please contact us at genconest@gmail.com as soon as possible.
Please provide your order number and, where appropriate, photos or videos showing the issue. We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, this may include a repair, replacement or refund.
PRODUCTS DAMAGED THROUGH MISUSE
We are not responsible for damage caused by misuse, accidental damage, improper installation or use of the product contrary to its intended purpose.
HOW TO CONTACT US
For return or refund enquiries, please contact:
GENCO NEST
Email: genconest@gmail.com
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.